Questions
Is this genuine Nitecore stock?
Yes. Every light is a genuine product, brand new in its sealed retail box. When yours arrives, check the model, the serial number and the tags against the box. If anything does not match, send it back for a full refund.
Why is it about half price?
Most of our stock is the original version of a model the maker has since updated, and it has been sitting in its boxes on our shelf. We priced it to clear at half the Australian retail price, rounded down to the dollar.
What does the retail price mean?
It is the price Australian shops sold that model for when it was on general sale. Where a retailer stated a recommended retail price, we used that. Where we found no Australian retail price, we show our price alone.
Is the stock new?
Yes. Everything is brand new in sealed retail packaging, held on the Sunshine Coast in Queensland.
Are these the latest Nitecore models?
Much of our range is earlier-generation Nitecore, new in the box. The rechargeable models charge by micro USB. That is why the prices are what they are. If you are replacing a torch you already own, this is where you find the same one.
Do I need to charge it before I use it?
Yes. Give any rechargeable light a full charge before you rely on it. A lithium battery that has sat in a box needs topping up.
Are batteries included?
It depends on the light. Each product page says what is in the box. Lights with a built-in battery need nothing else. Some torches take 18650, CR123 or AA batteries that you supply.
How do you ship?
By road from the Sunshine Coast, Queensland, Australia wide. We send lights with lithium batteries by road freight. Shipping cost shows at checkout before you pay.
Can I pick up?
Yes, from the Sunshine Coast by appointment. Call us to arrange it.
Who am I buying from?
Torch Outlet is a Coastal Trade Supply brand. Coastal Trade Supply is a trading name of Happy Sisyphus Pty Ltd, Sunshine Coast, Queensland. You pay on the Coastal Trade Supply secure checkout, which runs on Shopify.
What if something is wrong with my order?
Call us. Australian Consumer Law guarantees apply to everything we sell. If a light arrives faulty or not as described, we will put it right.
Will your explosion-proof lights be accepted on my site?
That is decided by your site, so check first. Many Australian sites require IECEx or ANZEx certification. Call us and we will send a photo of the certification marking on the actual unit before you buy.
Call 0422 046 895.